Information Controls offers many ways for customers to log new issues. No matter how you contact us your issues are a high priority to us. Please be sure to add details of what you are asking us to look into. For example, if a time card does not look correct, include the employee’s name or ID and the calculation date you would like us to look at. Please include the Who, What, Where, and When to speed up the resolution.
Phone 815-484-2100 x1 goes to support.
Other phone prompts can wait for a live operator or leave a VM.
Email
techsupport@icico.com is the general email box for support.
Issue@icico.com is a way for you to create a new ticket.
This should only be used to make a new ticket. Each email to this makes a new ticket.
Customer Hub – Create and view
Customer Hub how-to