Professional Services Hourly Rates
Monday thru Friday 8:30AM – 5:00PM CST | Monday thru Friday 5:00PM – 10:00PM CST * | Monday thru Friday 10:00PM – 8:30AM CST * | Saturday, Sunday & Holidays * | |
Maintenance (PMA) andWarranty Labor Rate(For Covered Repairs and Modifications) | $0 | $350 | $525 | $525 |
Non-Warranty (PMA)Labor Rate(For Non-Covered Repairs and Modifications) | $175 | $437 | $700 | $700 |
Non-Maintenance (Non-PMA)Labor Rate(For any Repairs and Modifications on systems without a current Maintenance (PMA) agreement) | $350 | $525 | $700 | $875 |
Training †(Minimum 1-Hour) | $125 | $250 | $250 | N/A |
Server Migration w/PMA ††(Minimum 2-Hour) | $350 | $525 | $700 | $875 |
Server Migration Non-PMA ††(Minimum 2-Hour) | $450 | N/A | N/A | N/A |
Development Project Time(Will be quoted prior to work) | $225 | $450 | $450 | N/A |
PLEASE NOTE: All requested professional services are subject to approval and availability before work can begin. The pricing above is for remote Professional Services utilizing telephone / conference call & email communications along with remote connectivity tools including, but not limited to: SimpleHelp, VPN, RDP. For on-site services, additional travel expenses and fees may apply. http://Help.iciaod.com for more information. OUT-OF-REGION TRAVEL EXPENSES: Customer is responsible for 100% of all expenses (air travel, car rental, lodging, meals, parking, tolls, shipping charges, etc.) incurred during the installation & product maintenance period. AOD CUSTOMERS: Any changes that will take more than 15 minutes may be billable for a minimum of 1 hour. After 1 hour- it may be billable in increments of 15 minutes. Billable items are required to be approved by a Senior Tech before quote is sent out. Licensed Customers: Any changes that will take more than 1 hour may be billable for a minimum of 1 hour. After 1 hour- it may be billable in increments of 15 minutes. Billable items are required to be approved by a Senior Tech before quote is sent out. * 2-hour minimum. Cancellations without a 24 hour notice will incur the minimum charge. † 1-hour minimum. Cancellations without a 24 hour notice will incur the minimum charge. †† 2-hour minimum.
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Holiday Dates: |
New Year’s Day, Memorial Day, Fourth of July, Labor Day, Thanksgiving, Next Business Day After Thanksgiving, Christmas Eve, Christmas, Next Business Day After Christmas
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