* 2-hour minimum. Cancellations without a 24 hour notice will incur the minimum charge.
† 1-hour minimum. Cancellations without a 24 hour notice will incur the minimum charge.
†† 2-hour minimum.
Holiday Dates:
New Year’s Day, Memorial Day, Fourth of July, Labor Day, Thanksgiving, Next Business Day After Thanksgiving, Christmas Eve, Christmas, Next Business Day After Christmas
...
Professional Services Hourly Rates
Monday thru Friday
8:30AM – 5:00PM CST
Monday thru Friday
5:00PM – 10:00PM CST *
Monday thru Friday
10:00PM – 8:30AM CST *
Saturday, Sunday
& Holidays *
...
Maintenance (PMA) and
Warranty Labor Rate
(For Covered Repairs and Modifications)
...
$0
...
$350
...
$525
...
$525
...
Non-Warranty (PMA)
Labor Rate
(For Non-Covered Repairs and Modifications)
...
$175
...
$437
...
$700
...
$700
...
Non-Maintenance (Non-PMA)
Labor Rate
(For any Repairs and Modifications on systems without a current Maintenance (PMA) agreement)
...
$350
...
$525
...
$700
...
$875
...
Training †
(Minimum 1-Hour)
...
$125
...
$250
...
$250
...
N/A
...
Server Migration w/PMA ††
(Minimum 2-Hour)
...
$350
...
$525
...
$700
...
$875
Server Migration Non-PMA ††
(Minimum 2-Hour)
$450
N/A
N/A
N/A
...
Development Project Time
(Will be quoted prior to work)
...
$225
...
$450
...
$450
...
N/A
PLEASE NOTE: All requested professional services are subject to approval and availability before work can begin. The pricing above is for remote Professional Services utilizing telephone / conference call & email communications along with remote connectivity tools including, but not limited to: SimpleHelp, VPN, RDP. For on-site services, additional travel expenses and fees may apply. http://Help.iciaod.com for more information.
OUT-OF-REGION TRAVEL EXPENSES: Customer is responsible for 100% of all expenses (air travel, car rental, lodging, meals, parking, tolls, shipping charges, etc.) incurred during the installation & product maintenance period.
AOD CUSTOMERS: Any changes that will take more than 15 minutes may be billable for a minimum of 1 hour. After 1 hour- it may be billable in increments of 15 minutes. Billable items are required to be approved by a Senior Tech before quote is sent out.
Licensed Customers: Any changes that will take more than 1 hour may be billable for a minimum of 1 hour. After 1 hour- it may be billable in increments of 15 minutes. Billable items are required to be approved by a Senior Tech before quote is sent out.
